Privacy Policy ezpin4 —
Our Commitment Protecting Your Data You

This Privacy Policy is published by ezpin4 and applies to all users who access or use the ezpin4 platform, including our website at ezpin4.net, the ezpin4 mobile app, and all services we offer.

We understand that you trust us with your personal information when you register and play at ezpin4. We do not take that trust lightly. This policy is written in clear, plain language so you know exactly what happens to your data — not complex legal jargon just to tick compliance boxes.

By registering an ezpin4 account or using any of our services, you agree to the collection and use of information as described in this Privacy Policy. This Policy should be read alongside Terms and Conditions ezpin4.

Ezpin4 collects several categories of information depending on how you interact with our platform. Below is a full breakdown of the data we collect:

We only collect data that is strictly necessary to operate the ezpin4 service effectively and securely. We do not collect sensitive data such as medical information, religious beliefs, or political views.

Every use of data at ezpin4 has a clear and lawful purpose. We do not use your data for purposes unrelated to the services you use.

• Account management: To create, verify, and maintain your ezpin4 account securely.
• Transaction processing: To process deposits, withdrawals, and bonus payments accurately and promptly.
• Security & fraud prevention: To detect and prevent fraud, money laundering, and platform abuse.
• Customer support: To help you resolve issues and answer your inquiries effectively.
• Legal compliance: To meet the regulatory, audit, and reporting requirements mandated by law.
• Product enhancement: To analyze usage data in aggregate to improve ezpin4's features and user experience.
• Service communications: To send important notifications about your account, transactions, and policy changes.
• Marketing (with consent): To send promotional information and bonuses only to players who have consented to receive them.

Ezpin4 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, there are certain circumstances where we need to share data with selected parties:

• Service providers: Companies that help us operate the platform, such as payment processing providers and security services — only data necessary for the relevant purpose is shared.
• Regulatory authority: When required by law or by direction from a legitimate authority.
• Fraud prevention: Sharing limited information with industry partners to identify and prevent fraud across platforms.
• Business transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business assets — with prior notice to users.

All third parties we work with are bound by strict confidentiality agreements and may only use your data for purposes agreed upon with ezpin4.

Ezpin4 invests seriously in security infrastructure to ensure your personal and financial data is always protected. The security measures we employ include:

• 256-bit SSL encryption: All communications between your device and ezpin4 servers are encrypted using the latest TLS protocol — the same standard used by major banks in Malaysia.
• Data-at-rest encryption: Sensitive information such as passwords and financial details is stored in encrypted format in our database.
• Two-factor authentication (2FA): An additional security layer to protect access to your account.
• 24/7 monitoring: The ezpin4 security team monitors our systems around the clock to detect threats and suspicious activity.
• Regular penetration testing: Independent security assessments are conducted periodically to identify and address any vulnerabilities.
• Internal access control: Only specifically authorized ezpin4 staff may access user data, and all such access is logged and monitored.

Ezpin4 uses cookies and similar tracking technologies to enhance platform functionality and user experience. The types of cookies we use are as follows:

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Preference cookies: To save your settings such as preferred language and display preferences for your convenience on future visits.
• Analytics cookies: To help us understand how players use the ezpin4 platform so we can improve it. This data is aggregated and does not identify individuals.
• Security cookies: To help us detect and prevent fraudulent activity and unauthorized access.

You can manage cookie settings through your web browser settings. Disabling certain cookies may affect some ezpin4 platform features.

As a data subject, you have certain rights regarding your personal information held by ezpin4. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact the ezpin4 support team via live chat or email. We will process your request within 30 business days.

Ezpin4 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law.

• Active account data: Retained for the duration your account is active plus any legally required period following account closure.
• Financial transaction records: Retained for a minimum of 7 years in line with accounting and anti-money laundering legal requirements.
• Support communication logs: Retained for 2 years to enable dispute resolution if required.
• Analytics data: Aggregated and anonymised usage data is retained for a longer period for product improvement purposes.
• KYC verification data: Retained in accordance with applicable regulatory requirements, typically 5–7 years after account closure.

Upon expiry of the applicable retention period, your data will be securely deleted or permanently anonymised.

As a platform operating in a regulated industry, ezpin4 is required to conduct Know Your Customer (KYC) processes and comply with anti-money laundering (AML) laws.

The KYC process at ezpin4 is designed to be as simple and seamless as possible. You may be asked to submit identity verification documents such as:

• Malaysian Identity Card (MyKad) or valid Passport
• Proof of residential address (recent utility bill or bank statement)
• Proof of ownership of the registered payment method

All KYC documents shared with ezpin4 are stored in encrypted systems and accessible only by staff specifically authorised for verification and compliance purposes.

Ezpin4 does not knowingly collect or process personal data from individuals under the age of 18. Our platform is strictly for adult users only.

If we discover that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the relevant account.

If you suspect that someone under the age of 18 has registered an account at ezpin4, please contact us immediately so we can take appropriate action.

Ezpin4 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

• Any significant amendments will be communicated to you via your registered email or in-account notification at least 14 days before taking effect.
• The "Updated" date at the top of this page reflects the date of the most recent amendment.
• Continued use of the ezpin4 platform after amendments take effect will be considered your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically. Any questions about amendments can be directed to our support team.

If you have any questions, concerns, or complaints regarding how ezpin4 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 within the ezpin4 platform — the fastest channel for urgent enquiries.
• Privacy Email: [email protected] — state the subject as "Privacy Enquiry" for faster processing.
• FAQ: Many privacy questions have been answered at FAQ page us.

We are committed to responding to all privacy-related inquiries within 5 business days. For more complex requests such as data access or data deletion, please allow up to 30 business days for full processing.